Frequently Asked Questions

MOQ typically varies based on product type and specifications. Standard products (such as Strut Channel, cable trays, etc.) generally support small batch trials, while customized products or special specifications may have corresponding minimum order requirements. Specific details can be confirmed based on project needs.

Regular standard products typically have a delivery time of 7–20 days, depending on the order quantity and specification complexity. Customized products or large-volume orders will have their delivery times confirmed separately based on production schedules.

Regular inventory products are typically shipped within 3-7 days after receiving the deposit. Customized products, depending on the order quantity, usually take 15-30 days. We will arrange the production schedule reasonably based on your shipping timeline.

Support for customized production, including:

• Different sizes and thicknesses
• Galvanizing methods (pre-galvanized / hot-dip galvanized)
• Hole positions and structural design
• Project-specific non-standard specifications

Production can be arranged according to drawings or project requirements.

We support various international trade payment methods:

• T/T (Telegraphic Transfer) as the primary method
• Partial prepayment available for small orders
• More flexible payment terms negotiable for long-term cooperative customers

Specific terms are subject to the contract agreement.

We support multiple shipping methods:

• Sea freight (FCL / LCL, the most common method)
• Air freight (for urgent orders)
• Land transportation (for neighboring countries)

We can assist with container loading, customs clearance, and export documentation.

Yes, samples are available for customer testing and project confirmation. Sample fees can be deducted from subsequent bulk orders (subject to specific circumstances).

Some of our products comply with international engineering standards, and we can provide relevant certification documents such as CE (varies by product series).